Shipping Info Shipping Protocols as of August 30, 2023


Thank you for choosing Twice Loved, where love can find its match more than once. Our mission is to create a trusted marketplace for pre-owned engagement rings, offering the highest quality. In keeping with our customer-first philosophy, shipping is two-step process on all orders within the United States. Sellers ship to (which is our store Windsor Fine Jewelers) we inspect the item, then we ship the item via 2-Day FedEx to the Buyer.

Shipping from the Seller to TwiceLoved

  • Shipping Time: The Seller has 7 days to send an item to, we'll then need 24hrs to verify the item before shipping to the Buyer.
  • Cost of Shipping: Sellers will need to insure, ship to us and provide the tracking number to
  • Shipping Assistance: If needed, we can generate a shipping label for you and deduct the shipping amount from the payment.

Shipping to the Buyer from TwiceLoved

  • Shipping Time: We'll then need 24hrs to verify the item, then piece will be sent 2-Day FedEx to the buyer with signature required.
  • Cost of Shipping: Buyers cover the cost of shipping 2-Day FedEx at checkout from, due the cost of shipping insurance here is the breakdown of the items; $2999 or less is $40, $3000-$4999 is $50, $5000-$7999 is $70, $8000 and up is $100.

International Shipping

  • We currently do not offer international shipping. Please check back as we are working on expanding our service range.


  • All rings are carefully inspected, cleaned, and beautifully packaged before shipping.
  • Each package is discreet to protect your privacy.


  • Hassle-Free Returns: If you're not 100% satisfied with your purchase, you can return your order for a refund (excluding any postage fees and 10% restocking fee) within 7 days of receiving your item.

  • Buyer Pays Postage: For returns, customers are responsible for covering the cost of the return postage to TwiceLoved. Please ensure that the item is returned in the same condition in which it was received.

  • Return Process:

    1. Contact our customer service via email to initiate the return.
    2. You will receive a Return Authorization Number along with detailed instructions.
    3. Once we receive the returned item and it passes quality inspection, we will process the refund within 3-5 business days.

Insured Shipments

  • We fully insure each order all the way to your doorstep. That means your shipment is risk-free in transit.

Customer Service

Our customer service team is here to assist you with any questions or concerns. We aim to respond within 24 hours.

Changes to Shipping Policy

Twice Loved reserves the right to change this shipping policy at any time. Any changes will be posted on this page.

Thank you for choosing Twice Loved. We are committed to making your shopping experience as smooth and enjoyable as possible. We appreciate your business and look forward to helping you find the perfect ring that tells your unique love story, again.

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