Orders and Returns

Restocking Fee
If you change your mind about an item that you purchase, we do have a restocking fee if the item is purchased with online financing through Bread Pay, there is a 10% restocking fee

Return Policy
Twice Loved stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for refund (minus the restocking fee if there was financing through Bread Pay) within 7 days. Shipping charges cannot be refunded.

Contact us at (877) 860-1118 or by email at support@twiceloved to receive a Return Merchandise Authorization (RMA) number. Please have your order number or include it in any email. Note: Returns arriving without an RMA WILL NOT BE ACCEPTED and will be returned to sender.

We are not responsible for lost packages being returned. Make sure to include your RMA number on the ship-to address. Do not use Twice Loved, Jewelry, or anything else that might denote that the package contains jewelry.

If you have any questions about our return procedure, please don't hesitate to contact us at (877) 860-1118 or via email at support@twiceloved.