frequently asked questions for Buyers

• Do Buyers really receive their funds back from a return?
  Yes, Buyers have 7 business days to return the item and our in-house gemologists will confirm that it is the same item that was listed. Twice Loved covers the shipping back to the Seller.
• Are there any other fees that are hidden like a Buyers commission?
  Unlike some preowned engagement consignment websites, TwiceLoved.com does not charge a “Buyer’s commission” on any sale.
• How can you make sure that the item is what it’s supposed to be?
  TwiceLoved.com has multiple certified GIA Gemologists and diamond laboratory equipment on site. We use colorimeters, we can test for fluorescence, we can test for lab-grown diamonds and we can even tell a loose diamond’s cut grade with our in-house DiaScan S+.
• When will the Buyer receive the item?
  The Seller has 7 days to send an item to TwiceLoved.com once a sale takes place, once TwiceLoved.com receives it, we’ll need 24hrs to process and verify the item. We’ll keep in touch during the process. Once it’s been confirmed we’ll ship the item directly to you, the Buyer. The Seller will not receive your funds until the return period passes (7 business days).
• What type of payments does TwiceLoved.com accept?
  Major credit cards, bank wires and Bread “pay over time” option.
• How secure is the TwiceLoved.com holding facility?
  TwiceLoved.com operates out of one of the largest independent jewelry stores in America, Windsor Fine Jewelers in Augusta, GA. We have law enforcement within our facility and all packages are delivered into a vaulted area.
• How do Buyers stay protected from scammers?
  Use our message system and purchase through our platform. We do our best to mitigate any instance where transactions happen outside of our platform. If a Seller attempts to contact you outside of the platform, that communication may be filtered out. If a Seller tries to circumvent the platform, the item(s) are removed as well as the account.