frequently asked questions for Buyers

• My ring has a buyer, what do I do now?
  Unlike most other preowned engagement consignment websites that only allow Buyer’s funds to be a credit on their platform, Buyers do receive their funds back, but there’s a 10% restocking fee that TwiceLoved.com keeps to cover costs. Buyers shouldn’t be forced to choose another ring on TwiceLoved.com if the engagement ring a Buyer really connected with didn’t work out, we want our Buyers to be happy Buyers.
• Do Buyers really receive their funds back from a return?
  Yes, a Buyer can return the item, they have 7 business days to return the item and our in-house gemologists will confirm that it is the same item that was listed. We cover the shipping back to you. If we make a direct offer and the item is as described, we have no need to return the item and the sale is final.
• Are there any other fees that are hidden like a Buyers commission?
  Unlike some preowned engagement consignment websites, TwiceLoved.com does not charge a “Buyer’s commission” on any sale.
• How can you make sure that item is what it’s supposed to be?
  TwiceLoved.com has multiple certified GIA Gemologists and diamond laboratory equipment on site. We use colorimeters, we can test for fluorescence, we can test for lab-grown diamonds and we can even tell a loose diamond’s cut grade with our in-house DiaScan S+.
• When will the Buyer receive the item?
  The Seller has 7 days to send an item to TwiceLoved.com once a sale takes place, once TwiceLoved.com receives it, we’ll need 24hrs to process and verify the item. We’ll keep in touch during the process. Once it’s been confirmed we’ll ship the item directly to you, the Buyer. The Seller will not receive your funds until the return period passes (7 business days).
• What type of payments does TwiceLoved.com accept?
  Major credit cards, bank wires and Bread “pay over time” option.
• How secure is the TwiceLoved.com holding facility?
  TwiceLoved.com operates out of one of the largest independent jewelry stores in America, Windsor Fine Jewelers in Augusta, GA. We have law enforcement within our facility and all packages are delivered into a vaulted area.
• How should I photograph my item?
  Every ring has a pretty perspective, lead with that one, but show the other angles as other images. The ring really should be the focal point. If you are using cellphone, we suggest using a lighter background, a dark background can make the ring look a little too light (or overexposed). Natural light generally looks better.
• How do Buyers stay protected from scammers?
  Use our message system and purchase through our platform. We do our best to mitigate any instance where transactions happen outside of our platform. If a Seller attempts to contact you outside of the platform, that communication may be filtered out. If a Seller tries to circumvent the platform, the item(s) are removed as well as the account.